Tenants battle skyrocketing rents and broken systems - endless paperwork, misleading listings, unresponsive property managers, and fights to get basic repairs done. In NSW, almost 38% of tenants didn't get their full bond back last year, often due to avoidable disputes - a clear sign of the mistrust and miscommunication plaguing rentals.
Landlords face their own nightmares: unreliable tenants, vacant properties bleeding cash (with median rent around $627 per week nationally, each empty week hurts), and hefty agent fees for minimal peace of mind.
Agents get squeezed in the middle - drowning in admin, chasing leads that go nowhere, and getting burned out by thankless work. It's an outdated, fragmented system that leaves all sides frustrated.